Over my 35 years in practice, I have hired many practice consultants. I would say that we grew with every one of them, some more than others. It is my opinion that dental school taught us very little about practice management and few of us have a clear vision of how to run a practice. The gift of working with consultants is that they have a larger perspective than we do about the market. They can guide us on what works well and what does not work for others. Deciding on whether to hire one depends a lot on your philosophies and goals for your practice. We are blessed in dentistry in that most of us will survive regardless of how we run our practices. If you have high ambitions for your practice, I believe that you will need guidance to shorten the timeline to get you to your desired goal. I can tell you about our experience working with Shannon and Tracey. Our practice has been in existence for over 40 years. We have never in all those years seen growth like we have had since Shannon has come on board. She is the best consultant I have ever worked with and has given us the best results of any consultant we have ever used. Our hygiene staff is providing the highest level of care I have ever seen coming out of our practice. With this higher level of care comes higher production, larger profits, and happier staff.
Dentist - Plymouth, Minnesota
Shannon has been invaluable to our front desk team. She has the skills and experience to coach and guide my staff in to best practices in the management of our dental office. As a dentist, so much of my time is tied up in patient care. Shannon has been able to fill in the blank spaces in my skills and knowledge as far as managing the business. Many times as the dentist/owner, we know what we want to happen, we just don’t know how to get there. Shannon knows how to get there. I highly recommend her services to anyone.
DDS - Fairmont, Minnesota
I have had the privilege of working with Shannon throughout the last few years. Comprehensive, thorough, and versatile, Shannon is a quality professional that has and will continue to make a big splash in the dental market. Her entrepreneurial spirit and determination continues to make her a powerhouse leader and clinician. With her business acumen, quality educational and professional achievements, refined chairside manner, and understanding of the quickly evolving dental environment, Shannon is someone who you will want to work for or with.
Dental vendor - Minneapolis, Minnesota
In the past I have worked with other dental consultants. They all have their own ways of doing things. We as dentists have our own ways of doing things, too. Shannon is able to meld her way with my way. It isn't always comfortable, but I find growth from the discomfort. Most of the time she's spot on. If something isn't working, she's not adverse to adjusting whatever it may be. I appreciate Shannon for her attention to detail and her ability to look at my business objectively.
It's my business and certainly I have emotions around it. However, there are aspects that I just don't always have energy to manage. Shannon has helped me and continues to help me with those things.
Dentist - Plymouth, Minnesota
We have worked with Shannon Snell in various different capacities through the years. Most recently, she helped us to convert our hygiene staff to a base rate + production pay method. Part of this process was helping our hygiene staff with being more efficient with their time, looking at other areas where they could improve on their treatment recommendations and co-treatment planning, in addition to coaching the doctors and myself in how to best support our team as a whole to ensure a productive, and efficient team. What Shannon brings to the table more than other consultants is her experience with actually working a hygiene schedule as an employee, experience managing a dental office, and experience as a business owner.
She understands all aspects of the dental world. She also has a way of communicating with staff that may be resistant to change that is supportive, understanding and helpful. She is also not afraid to tell it like it is if there are changes that need to be made. Since working with Shannon, we have had the most productive hygiene team in years!
Dentist - New Brighton, Minnesota
Shannon is awesome! That's all you really need to know. However, if you want to know more, here's a partial list: Passionate about dentistry--she is an expert in how we can help our patients and our business succeed, Knowledgeable--she studies the business and helps us apply that knowledge, Personable and engaging--always a smile on her face and can connect with anybody, Available and hardworking--she will bust her butt to help you succeed; if she doesn't have the answer, she will find it out or find someone who does, Bold--she won't hesitate to show you where you or anyone on your team can improve I am sure I will think of something else because I can go on and on. I appreciate Shannon for who she is and how she helps the culture of dentistry one practice at a time.
DDS - Plymouth, Minnesota
I have had a pleasure to work with Shannon Snell in the past two years as a coach to our team in which there are 5 assistants, 5 hygienists and 4 business team members. Our team is working more cohesively and productively together as a result of her efforts. Shannon has helped a lot in our hygiene department, coaching some verbiage to have our hygienists do more and yield more valid services to patients and production to the office. She also helps increase the pre-booked hygiene appointments for patients before they check out for their current ones. The production increase in hygiene department alone is merely enough to pay for the initial investment for the services. Of course when hygiene department is doing better, the doctors will be busier. I highly recommend Shannon to help elevate your practice.
DDS - Rush City, Minnesota
I have had the privilege of knowing and working with Shannon for over seven years. She has done an excellent job in helping us organize systems, significantly reduce expenses, implement various programs that have resulted in increased productivity, and she has reduced my stress by relieving me of many tasks and providing me with peace of mind. Shannon is incredibly knowledgeable and offers an ideal perspective with both clinical and administrative experience. She has been an extraordinary asset to our practice.
DDS - Stillwater, Minnesota
Shannon was a definite asset to help our practice improve our communication skills and instill a better teamwork mentality with our large team of over 20 employees and 5 doctors. Her techniques were very relatable and she had a definite impact on helping our team become more productive. Shannon has a unique way of communicating and listening to the dental team that inspires them to improve their job and overall life. We are very happy with the results after working with Shannon!
Practice Administrator - Montezuma, Iowa
I have been working with Shannon for around 12 years in various capacities. She has proven herself to be creative, patient, invested and trustworthy in every interaction. She coaches in a very diplomatic way that staff is responsive to. Gentle, but firm. She is very upfront with your office and what they are doing right, and what they can improve on.
Practice Administrator - New Brighton, Minnesota
Shannon played an integral part in improving our perio program in our practice. We had been at a standstill for quite some time and Shannon helped bring our Hygiene department together so that they were working as one cohesive unit.
DDS - Grinnell, Iowa
I highly recommend working with Shannon and her team. She takes the time to get to know you and the goals you have for your practice. Shannon has a wealth of experience and knowledge in all areas of dental practice. She helped our clinical team become more efficient and effective at getting patients to accept great dental care. She helped our front desk team develop and implement systems dealing with scheduling and finances. She even made me a better manager and team leader. Her personality is engaging and she is always full of positive energy. I believe Shannon is a positive force in our profession and will be a valuable asset to your practice.